Help centre

Everything you have bought lives under Account → Downloads. Files appear there as soon as payment is confirmed, and stay there permanently.

The payment page checks with the gateway automatically every few seconds. If it is still pending after fifteen minutes, the payment most likely did not complete — check your bank or e-wallet, then email support with the order number rather than paying twice.

Account → Balance. Choose an amount, pay through the gateway, and the balance updates when the payment is confirmed. If it does not update within a few minutes, contact support and quote the invoice number.

Account → Profile. If you signed in with Google there is no password to change; manage that from your Google account.

Download links expire quickly by design. If a link fails, return to Account → Downloads and start the download again — a new link is generated each time.